COMMERCIAL & ACCOUNT MANAGEMENT
Delivering excellence for customers is a core value of Litmus Electronics. With a strong background in Commercial operations and Account Management, we provide a range of services for CEMs looking to enhance their customer-facing operations.
What We Do
Commercial Process Development
Robust commercial processes help your team to deliver against the organisational objectives. We can help you to assess how well the business is adhering to processes and identify opportunities to improve their effectiveness. Activities that we deliver include:
Establishing and implementing best-in-class processes at the front-end of the organisation including Business Development, Quote, Customer Onboarding and Account Management.
Driving CRM discipline to provide the business with accurate forecasting and reporting tools.
Improving quote accuracy through independent reviews including full datapack and drawing review, BOM scrub, etc.
Interim Account Management
Within the CEM sector, strong account management is fundamental to customer service excellence and revenue growth. We help CEMs through transition periods to ensure that customers continue to receive the same high level of service that they have come to expect. Through clear communication and a commitment to accountability, Litmus Electronics act as the voice of the customer, whilst championing your business. Activities that we deliver include:
Providing onsite and remote interim account management resource to ensure key customers are supported during transition periods.
Supporting your team through contract negotiations, pricing reviews and relationship building.
Delivered through short or long-term contracts.
Account Management Coaching
Building teams that can deliver excellence in Account Management is crucial to improving customer retention, communication, escalation management, and commercial performance for your business.
Activities that we deliver include:
Escalation and crisis management training.
Customer relationship training workshops.
Account management process design.
“Simon worked with us to build a coherent structure for our new CRM system. From a base level system we were able to develop a workflow to manage both the flow of quotations through the business, as well as building important functionality to support the sales and new business teams.”
Commercial Office Manager - UK Contract Electronics Manufacturing
Get In Touch
If you're interested in working with us, complete the form with a few details about your project. We'll review your message and get back to you within 48 hours.